Last Updated: 6/21/2026

At ROQUÉ, we strive to ensure every purchase meets our standards and your expectations. If you are not completely satisfied with your order, please review the policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

* Be unworn, unused, and unwashed
* Be in original condition
* Have all original tags attached
* Be returned in original packaging where possible

Items returned that do not meet these requirements may be refused.

Non-Returnable Items

The following items cannot be returned:

* Gift cards
* Final sale items
* Limited-release products marked as non-returnable
* Items damaged through misuse, wear, or improper care

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable unless the item received was defective or incorrect.

Exchanges

We currently offer exchanges for:

* Incorrect size
* Defective products
* Incorrect items received

Exchange requests are subject to stock availability.

If the requested size or item is unavailable, a refund may be issued instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

* Your order number
* A description of the issue
* Clear photographs of the item

We will review the request and provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless:

* The item is defective
* The item was damaged during transit
* The incorrect item was sent

We recommend using a tracked shipping service, as ROQUÉ is not responsible for returns lost during transit.

Return Process

To initiate a return, contact:

Email: contact@roqueofficial.com

Please include:

* Full name
* Order number
* Reason for return

Once approved, return instructions will be provided.

Refund Processing Time

After a returned item is received and approved:

* Inspection: 1–3 business days
* Refund processing: 5–10 business days

Processing times may vary depending on your bank or payment provider.

Contact

For any questions regarding returns or refunds, please contact:

ROQUÉ

Email: contact@roqueofficial.com
Whatsapp: +33 6 75 22 34 67