Shipping Policy

Last Updated: 6/21/2026

Thank you for shopping with ROQUÉ.

We are committed to delivering your order as quickly and securely as possible.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, or high-demand periods, processing times may be longer.

ROQUÉ currently ships to selected domestic and international destinations.

If your location is unavailable during checkout, please contact us for assistance.

Estimated delivery times are provided as a guide only.

* Standard Shipping: 3–7 business days
* Express Shipping: 1–3 business days

* Standard International: 7–21 business days
* Express International: 3–10 business days

Actual delivery times may vary depending on destination, customs processing, weather conditions, and courier operations.

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on the website.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 24 hours for tracking information to become active.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

ROQUÉ is not responsible for delays caused by customs authorities.

Customers are responsible for ensuring all shipping information is accurate before completing their order.

ROQUÉ is not responsible for orders shipped to incorrect addresses provided by the customer.

Additional shipping charges may apply if an order must be re-shipped.

Once an order has been handed to the shipping carrier, delivery becomes the responsibility of the carrier.

If your package is significantly delayed or appears lost, please contact us and we will assist in working with the carrier to resolve the issue.

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

* Your order number
* A description of the issue
* Clear photographs of the damaged packaging and product

We will review the situation and provide an appropriate resolution.

For shipping-related questions, please contact:

ROQUÉ

Email: contact@roqueofficial.com
Whatsapp: +33 6 75 22 34 67
Website: www.roqueofficial.com