Last updated: June 2026*

At ROQUÉ, we aim to process and dispatch all orders as efficiently as possible. Please review the information below regarding shipping and delivery.

Order Processing

Orders are typically processed within *1–3 business days* after payment has been received and confirmed. During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times may vary depending on the destination and shipping method selected at checkout.

* Domestic orders: *2–7 business days*
* International orders: *5–14 business days*

Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customs and Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. ROQUÉ is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. While we will do our best to assist with any shipping issues, ROQUÉ cannot guarantee carrier performance and is not responsible for delays beyond our control.

Contact

For any delivery-related enquiries, please contact us on our Email or Whatsapp